Returns and complaints

Returns

The buyer may return the goods purchased in our store without giving any reason within 30 days from the date of receiving the shipment. This is possible if the goods have not been used, are complete, and have not been damaged in any way. The returned goods should be sent back together with the proof of purchase received with them to the address indicated below. The store guarantees a refund of an amount equal to the price of the goods. The money will be refunded within 14 days by bank transfer to the account indicated by the customer. The cost of returning the goods is non-refundable.

1. How to make a return The customer may return an unused product within 30 days of receiving the order.

2. Fill out the form Please fill out the return form and attach it to the package.

3. Return the goods The returned product should be sent to: ORIMED, ul. Króla Zygmunta Augusta 9, 08-445 Osieck, Poland.

4. Refund The refund will be issued promptly after the product is delivered and verified.

DOWNLOAD THE RETURN FORM (PDF)

Complaints regarding steel instruments

If, after receiving the goods, the customer finds physical defects in them, they should send them back to the address indicated below. The store does not accept any cash-on-delivery shipments.
The store will refund the costs associated with returning the complained instruments promptly after receiving the shipment and processing the complaint. A copy of the proof of purchase and a description of the reason for the complaint must be attached to the returned goods.

All complaints are processed within 14 business days from the date of their receipt. After a positive consideration of the complaint, the goods will be replaced with new, defect-free ones, and if this is impossible (for example, due to out-of-stock items), the store will refund the buyer the equivalent of the price of the goods or offer other products available in the store to choose from.

DOWNLOAD THE COMPLAINT FORM (PDF)