General insurance conditions

Dear Sirs,

To ensure the satisfaction of our customers, all Orimed steel tools purchased in our shop are covered by an insurance programme. The insurance guarantees, for a period of 12 months from the date of purchase, the free repair or replacement of a tool that has been accidentally damaged, e.g. as a result of a fall.

Should a situation arise during the insurance period in which an instrument is accidentally damaged, please send the sterilised product to the address in the footer of the general conditions of insurance. Please enclose a copy of the proof of purchase with your shipment.

The repaired or replaced tool is sent back to the customer within 14 working days.

Insurance does not cover:

• Misuse, not intended use;
• Mechanical damage due to overloading;
• Corrosion damage (e.g. pitting, surface discolouration) caused by contact with aggressive chemicals (e.g. salt solutions);
• Improper handling in the cleaning and maintenance process when preparing them for reuse or for storage by: 
  • inadequate disinfectants and cleaning products,
  • inappropriate use of disinfectants,
  • inadequate washing and cleaning methods,
  • lack of maintenance (lubrication) of the fasteners or use of inadequate maintenance products;
• Inadequate sterilisation, e.g. by inadequate quality of sterilising steam or incorrect parameters of the sterilisation process, etc.;
• Decolourisation of hard insoles;
• Attempts at repair by yourself or by an unauthorised service centre.

Please note that it is up to the user to determine the suitability of the instrument for a particular procedure. ORIMED accepts no liability for damage resulting from the use of instruments found to be defective or which have undergone any modification by the user.

ORIMED
ul. Króla Zygmunta Augusta 9
08-445 Osieck
tel. +48 25 685 71 25
orimed@orimed.pl
www.orimed.pl